Verified Customers
FAQs
1. Is real gold used in this product?
Yes. All of our jewelry is made with real gold. The gold karat and all materials used are clearly stated in the product description.
2. Are the stones natural or lab-grown?
Depending on the product, we offer natural gemstones, natural diamonds, lab-grown diamonds, or cubic zirconia. Full stone details are always listed in the product description.
3. Is this piece suitable for everyday wear?
Yes. Our jewelry is designed for everyday wear. However, for long-lasting beauty, we recommend removing it before sports, showering, or contact with chemicals.
4. How do I choose the correct ring or bracelet size?
A size guide is available on the product page. If you’re unsure, feel free to message us—we’re happy to help you choose the right size.
5. How is shipping handled and how long does delivery take?
All orders are shipped securely via UPS Express. International delivery typically takes 2–5 business days.
6. When will my order be prepared?
Orders are usually prepared and shipped within 1–3 business days. Custom or personalized pieces may require additional processing time.
7. Does the jewelry come in gift packaging?
Yes. All orders are shipped in our elegant, protective signature jewelry boxes, making them perfect for gifting.
8. Can this item be customized?
Many of our designs can be customized with different stone colors, stone types, or sizes. Please contact us for special requests.
9. Will the item look exactly like the photos?
Yes. All product photos are our own original photography. The piece you receive will match the photos exactly. Minor color variations may occur due to lighting or screen settings.
10. Can the stone color look slightly different in person?
Natural gemstones are unique, so very small variations in color or texture may occur. This is part of the beauty of natural stones.
11. Is my order shipped insured?
Yes. All orders are shipped securely and carefully, with protection against damage during transit.
12. Will the gold color fade or tarnish over time?
No. Since our jewelry is made with real gold, it will not tarnish or fade. With proper care, it will maintain its beauty for years.
13. If I order the same item again, will it be identical?
The design and quality will be the same. Due to handcrafted production and natural stones, very slight variations may occur, making each piece unique.
14. Are your products handmade?
Yes. All of our jewelry is carefully handcrafted, which may result in small, unique details that add to each piece’s character.
15. What if the size doesn’t fit me?
If you experience a sizing issue, please contact us. We’ll gladly assist you with exchange or solution options, depending on the situation.


